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Your email may magically have reappeared.

Temporary failures: You may not get a message at all, but check in again in, say, 24 hours.

Unfortunately, I do hear of missing email from time to time, not necessarily in conjunction with a name change. It’s just a name (and user interface) change. None of the name changes above should result in any lost email, period. If you’re missing email, there’s something else going on. Microsoft seems to remain committed to giving things exceptionally confusing names.

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One - is an online email service, and the other - Microsoft Office Outlook - is an email program you install on your PC.

Important: and the Outlook email program (which comes with Microsoft Office) are two different and unrelated things. New email addresses are available only as email addresses.

is the service you now use to access your email, or, for that matter, almost any Microsoft email address, including, , msn.com, and probably many others, not to mention itself. What was once Hotmail, by any of its previous names, is now.

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The most recent and massive change was Microsoft’s switch to as a brand to completely replace and any other free email services they provided. My #1 Hotmail/ related question? You guessed it: How Do I Contact Customer Service? Everything begat Same service, just three different names over time.

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Hotmail became MSN Hotmail which then became Windows Live Hotmail. takes you to URLs based on msn.com,, and others (and for a while - Microsoft’s original attempt to use your Microsoft email address as “one account for everything”). While the email service remained “Hotmail” in name, the domains that appeared in your browser’s address bar went through even more changes. At the same time, Microsoft allowed people to create email addresses not only on, but, msn.com, and a few other Microsoft-owned domains as well. Hotmail, (known as “MSN Hotmail”) was renamed “Windows Live Hotmail”. Then Microsoft decided to de-emphasize “MSN”, and replaced it with the “Windows Live” brand. At the same time, MSN Hotmail was integrated, or at least associated, with a number of other MSN branded services, like Instant Messenger, the MSN.com homepage, and more. Most people kept on calling it “Hotmail”. More correctly, it was called HoTMaiL - note the capitalization - a bizarre kind of reverse acronym mash-up referencing HTML mail. The moniker “Hotmail” is what stuck.Īfter purchasing Hotmail, Microsoft integrated it with their burgeoning line of on-line services, and branded them all with “MSN” – the MicroSoft Network. Thus, what we used to call “Hotmail” was technically renamed as “MSN Hotmail”. The email service we typically refer to as Hotmail was originally called … Hotmail. Hotmail begat MSN Hotmail begat Windows Live Hotmail But there’s more to it than that.įor the record: none of this involves losing any email. That’s relatively easy, albeit confusing. is what we once knew as Hotmail, which was also called “MSN Hotmail” and was also “Windows Live Hotmail”.

Microsoft continues a long history of confusing the heck out of us with the names they choose for their services, and then changing those names as they go along.

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